Clarity showing UI error upon selecting Idea Type field from create screen

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Article ID: 194960

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Updated On:

Products

Clarity PPM On Premise

Issue/Introduction

On create screen of Idea or Project as soon as you select Idea Type it shows error 500
It works fine if you do it from list view

Environment

Release : 15.8.1

Component : CA PPM INTEGRATIONS & INSTALLATIONS

Resolution

The issue was on the VIP which had a context switch to some non-existent app server. We did resolve it by removing the context switch / route.