Clarity showing UI error upon selecting Idea Type field from create screen

Article Id: 194960

Status: Published

Updated On: 13-07-2020 08:26

Products:

Clarity PPM On Premise

Issue/Introduction:

On create screen of Idea or Project as soon as you select Idea Type it shows error 500
It works fine if you do it from list view

Environment:

Release : 15.8.1

Component : CA PPM INTEGRATIONS & INSTALLATIONS

Resolution:

The issue was on the VIP which had a context switch to some non-existent app server. We did resolve it by removing the context switch / route.