When trying to perform a manual Email notification from within CA Service Catalog, the popup error 'From Email id is not assigned' is displayed.

Article Id: 19494
Status: Published
Updated On: 14-02-2018 06:49
Legacy Id: TEC602272
Products:
CA IT Asset Manager , CA Software Asset Manager (CA SAM) , ASSET PORTFOLIO MGMT- SERVER , Service Accounting , SERVICE ASSURE , CA Service Catalog , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager , NSM ANO , UNICENTER TNG- TNG- MISC , NSM
Issue/Introduction:

Description:

When trying to perform a manual Email notification from within CA Service Catalog, the error 'From Email id is not assigned' pops up even though the Email connection under Configuration/Mail Server tests successfully.

<Please see attached file for image>

Figure 1

Solution:

For manual email notification to work, we need to configure the From Email Address under the Service Configuration Section of Service Catalog.

  1. Log on to Service View.

  2. Go to Service Builder -> Configuration -> Request Management Configuration -> Request Email: From Address

    <Please see attached file for image>

    Figure 2

  3. Specify the email address and update the configuration.

  4. Restart Service View.

Now try sending a manual Email Notification from Service Catalog.

Environment:

Release: USVACT99000-12.6-Service Accounting
Component:

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