When trying to perform a manual Email notification from within CA Service Catalog, the popup error 'From Email id is not assigned' is displayed.

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Article ID: 19494

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER Service Accounting SERVICE ASSURE CA Service Catalog CA Service Management - Service Desk Manager CA Unicenter NSM

Issue/Introduction

Description:

When trying to perform a manual Email notification from within CA Service Catalog, the error 'From Email id is not assigned' pops up even though the Email connection under Configuration/Mail Server tests successfully.

<Please see attached file for image>

Figure 1

Solution:

For manual email notification to work, we need to configure the From Email Address under the Service Configuration Section of Service Catalog.

  1. Log on to Service View.

  2. Go to Service Builder -> Configuration -> Request Management Configuration -> Request Email: From Address

    <Please see attached file for image>

    Figure 2

  3. Specify the email address and update the configuration.

  4. Restart Service View.

Now try sending a manual Email Notification from Service Catalog.

Environment

Release: USVACT99000-12.6-Service Accounting
Component:

Attachments

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