Can't update user blob data

Article Id: 194933

Status: Published

Updated On: 13-07-2020 09:42

Products:

CA Single Sign On Secure Proxy Server (SiteMinder) , CA Single Sign On Agents (SiteMinder) , CA Single Sign On Federation (SiteMinder) , CA Single Sign On SOA Security Manager (SiteMinder) , SITEMINDER

Issue/Introduction:

We're running a Policy Server and this one can't update the blob data, and as
such, the user browser gets the .unauth page instead of the access
to the application. This happens when user changes its password. The
password get changed properly.

  [05/25/2020][11:24:18.989][11:24:18][3243][140561369515776][SmAuthUser.cpp:4872]
  [][][][][][][][][][][][][][][][][][][][][][LogMessage:ERROR:[sm-LoginLogout-0032
  0] AuthenticateUserDir - Can't update user blob data][][][][][][][][][][][][][][
  ][][][][][][][][][][][][][][][][][][][][][][][][]

How can we fix that ?

Environment:

Policy Server 12.8SP3 on RedHat 7;

Resolution:

In the User Store definition, enable attribute mapping :

  Disabled Flag (RW) carLicense
  Password Data (RW) jpegPhoto

to solve the issue.