PAM : No data in dashboard : PAM-CNN-0020 : Error occurred while trying to complete request. (76)

Products

• CA Privileged Access Manager (PAM)
• CA Privileged Access Manager - Cloakware Password Authority (PA)
• CA Privileged Access Manager - Server Control (PAMSC)

Issue/Introduction

No data in the dashboard panel.
When you have logged in the CA PAM, on the dashboard, an error appears "PAM-CMN-0020 : Error occurred while trying to connect to completed request. (76)



This problem exists on both web browser and CA PAM client.
There is no issue with PAM function (add/delete policies, add/delete device, access devices, etc)

Environment

Release : 4.1.X
Component : PRIVILEGED ACCESS MANAGEMENT

Cause

Configuring external log server was failing.

Resolution

Issue resolved after configuring external log server correctly.