When attempting to execute a CA Service Desk Manager (CA SDM) summary or detail web report, the following error is received: AHD04020:Login failed for userid (XXXXX); no default role found for session type (5)
Article ID: 19491
CA IT Asset ManagerCA Software Asset Manager (CA SAM)ASSET PORTFOLIO MGMT- SERVERSUPPORT AUTOMATION- SERVERCA Service Desk Manager - Unified Self ServiceKNOWLEDGE TOOLSCA Service Management - Asset Portfolio ManagementCA Service Management - Service Desk Manager
CA SDM has a special "Role" for reporting called the "Reporting Role".
This Role is held against the Access Type and defines the Reporting security. Each Access Type has a Reporting Role.
Typically the AHD04020 error is a result of no Reporting Role defined for the user's Access Type.