Endevor Webhooks - Return code processing

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Article ID: 194901

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Updated On:

Products

CA Endevor Software Change Manager (SCM)

Issue/Introduction

Batch job got RC 12 due to the following error: 
C1G0168E  ELEMENT CANNOT BE ADDED BECAUSE IT IS NOT IN "SIGNED-OUT" STATUS IN ATEST/SYSTEST"

Endevor Webhook was created with a actionreturncode of 0000

{                                        
"actiontype":"ELM",                      
"action":"ADD",                          
"actiondate":"20200617",                 
"actiontime":"09584232",                 
"actionuserid":"N324095",                
"actionccid":"PILOTKATHY",               
"actioncomment":"test",                  
"actionpackageid":"396PILOTKATHYT12",    
"processorgroup":"GLNKBN",               
"lastprocessor":"*NOPROC*",              
"versionlevel":"0100",                   
"lastleveldate":"20200414",              
"lastleveltime":"11315710",              
"fingerprint":"01343BDE00ACA9FE",        
"sitename":"AETNA INC ENDEVOR R18.0.12", 
"elementname":"S1BUPGM1",                
"toenvironment":"ATEST",                 
"tosystem":"NDVTEST",    
"tosubsystem":"VER01",   
"totype":"LC37BATN",     
"tostageID":"1",         
"actionreturncode":"0000"
}


Environment

Release : 18.0

Component : CA Endevor Software Change Manager

Resolution

APPLY PTF SO13803

PROBLEM DESCRIPTION:                                                         
Exit 3 is called for failed SISO check, causing invalid E-2-E logging.       
                                                                             
SYMPTOMS:                                                                    
On an ADD, UPD, GEN, RET, DEL and ALTER action when the signout check fails, 
the action is still logged to end to end logging even though the action      
was not initiated.