Slow custom processes or jobs - BG performance Issues

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

• There is continuous slowness in process or Job execution.
• We have to restart the BG to get it to work temporarily.
  
  As an example:
• We have a custom process that takes more than 6 hours to complete.
• This generally would take around 2 hours. 

 

Cause

This can be due to the design of the custom jobs/processes

Environment

Release : All Supported Releases

Component : CA PPM SAAS INSTALLATION AND UPGRADE

Resolution

• Broadcom support is limited in the support that can be provided if the issue is specific to custom jobs/processes. 
• If the below doesn't help, it's recommended to check with the designers of the process/job for assistance.
  • 141089 - Performance Issues with jobs in Clarity
  • 41821 - Clarity PPM: How to Maintain the Process Engine
  • 106346 - Processess that use GEL are getting stuck in PPM Clarity
  • 124243 - Clarity PPM: Performance issues are encountered by end users in the SaaS environment

Additional Information

See KB: 141061 for tips on how to optimize use of Self Service for Clarity