UIM 8.5.1 to 9.0.2 upgrade -> SLA Engine won't start

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Article ID: 194875

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Updated On:

Products

NIMSOFT PROBES DX Infrastructure Management

Issue/Introduction

After running upgrade to 9.0.2, sla_engine fails to start.

Controller.log shows:
Jul  9 13:35:17:366 [0264] Controller: post-install 'java -jar probes/slm/sla_engine/pre_install/packageCleaner.jar probes/slm/sla_engine/pre_install/pre_install.xml' failed, error = The system cannot find the file specified.   (2)
Jul  9 13:35:17:366 [0264] Controller: inst_execute - error in attempt to run post-install 'java -jar probes/slm/sla_engine/pre_install/packageCleaner.jar probes/slm/sla_engine/pre_install/pre_install.xml'
Jul  9 13:35:47:209 [0264] Controller: Max. restarts reached for probe 'sla_engine' (command = <startup java>)

Cause

Files in sla_engine directory lost/missing/corrupted.

Environment

Release : 9.0.2

Component : UIM - SLA_ENGINE

Resolution

Delete sla_engine probe and directory.  Then reinstall sla_engine probe.