Intermittent slowness in Clarity for a user working from home over VPN

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Article ID: 194862

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Updated On:

Products

Clarity PPM SaaS

Issue/Introduction

Using Chrome with SSO and Classic Timesheets. User is filtering on status or periods and the query keeps spinning and does not return. Quantity of timesheets is not high. The issue is intermittent and sometimes it does work fast, and then get to be slow again. Other users are able to filter with no issue.

The issue may be on other screens as well.

Environment

Release : All Supported Clarity releases

Component : 

Resolution

Please reboot your router and then try again.

Restarting your router will reset your connection settings, interrupt malicious attacks on your network, and boot off unwanted devices from your network. Rebooting your router will also resolve a wide range of issues with speed and connectivity