Threshold alarms from CAPM are not clearing in Spectrum

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Article ID: 194847

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Updated On:

Products

CA Spectrum CA eHealth

Issue/Introduction

We have an issue with regards to alarms in Spectrum that are generated from CAPM Threshold Violations. When the CAPM Threshold Violation clears the alarm, it is still visible in OneClick even though the clear event comes in.

I see 1 minor threshold alarm, 0x5c40010 at Jul 8, 2020 16:06:01

and it clear event, 0x5c40009 at Jul 8, 2020 16:16:03 but the alarm was not cleared as it should based on the eventDisp

0x5c40010 E 50 A 1,0x5c40010,107
0x5c40009 E 50 C 0x5c40010,107 C 0x5c40011,107 C 0x5c40012,1

Cause

The SPECROOT/custom/events/EventDisp shows a customization to that event, compared with the original but no matching clear. The original alarmed and cleared based event variable 107 and the new one not. i.e.

0x5c40010 E 50 A 1,0x5c40010

The original was

0x5c40010 E 50 A 1,0x5c40010,107
0x5c40009 E 50 C 0x5c40010,107 C 0x5c40011,107 C 0x5c40012,1

Environment

Release : 10.4.1

Component : Spectrum Core / SpectroSERVER

Resolution

Delete the custom entry from SPECROOT/custom/events/EventDisp:

0x5c40010 E 50 C 0x5c40010