Email Notifications No Longer Sent After Upgrade

Products

• CA Infrastructure Management
• CA Performance Management
• Network Observability

Issue/Introduction

After upgrading to NetOps Portal r3.7.12, it was observed e-mails are no longer received.  Prior to the upgrade emails were working.

Environment

PM Release: 3.7.x/20.2.x
OS: Linux

Cause

The SsoConfig setting were somehow changed.

Resolution

Run the SsoConfig script and verify the setting are correct.  Also try sending an email from the NetOps Portal server using telnet or something similar.  This will help to determine if the issue is with NetOps Portal or the environment.  

Additional Information

To troubleshoot email issues, we can turn on debug, please perform the following steps: 

1. Go to http://PC_HOST:8181/pc/center/admin/debug
2. Login with admin  / admin password
3. Follow the links to the Device Manager logging runtime configuration. Add/Update a logging category - enter the following names for categories and set the log level from INHERITED to TRACE, then click Add.
   • com.ca.im.portal.dm.scheduling.email.EmailJobTask
     com.ca.im.portal.dm.scheduling.email.EmailJobScheduler
     com.ca.im.portal.api.services.scheduling.email.EmailJobManager
4. Email dashboard report and collect the /opt/CA/PerformanceCenter/DM/logs/DMService.log.
5. Remember to change the values back once finished.
6. If required open a support case with Broadcom and upload DMService.log and state the time you sent the test email.