Is it possible to configure Service Point to have more than five (5) Default Areas?

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

Administration->xFlow Interface->ServicePoint->Default Areas

Environment

Service Desk Manager 17.2 and 17.3

xFlow/Service Point

All Supported Operating Systems

Resolution

Out of the box, the Sevice Point Default Areas (Administration->xFlow Interface->ServicePoint->Default Areas) is limited to five (5).

Currently, there is no mechanism to increase this limit.

Additional Information

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/administering/configure-service-point/define-the-default-categories.html