Is it possible to configure Service Point to have more than five (5) Default Areas?

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Article ID: 194768

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Updated On:

Products

CA Service Management - Service Desk Manager CA Service Desk Manager

Issue/Introduction

Administration->xFlow Interface->ServicePoint->Default Areas

Environment

Service Desk Manager 17.2 and 17.3

xFlow/Service Point

All Supported Operating Systems

Resolution

Out of the box, the Sevice Point Default Areas (Administration->xFlow Interface->ServicePoint->Default Areas) is limited to five (5).

Currently, there is no mechanism to increase this limit.

Additional Information

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/administering/configure-service-point/define-the-default-categories.html

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