Domain user password reset breaks Service Catalog / PAM integration

Products

• CA Service Catalog
• CA Process Automation Base

Issue/Introduction

IT PAM & Service Catalog Integration not working after Domain user password reset

Environment

SDM 17.3 ,

EEM Integrated with AD

IT PAM 4.3, 

Service Catalog 17.3 

Cause

Error Message : Error occurred while trying to connect . Please check your configuration and Server Availability. 

Excerpt from View.log:
=================
2020/07/07 16.05.43.001 ERROR [http-nio-7080-exec-11] [ITPAMWebserviceManager] Error in executing SRF. ITPAM not able to login to Catalog.
2020/07/07 16.05.43.001 ERROR [http-nio-7080-exec-11] [CConfiguration] CCONF.TESTCONF.EXCPT
com.ca.usm.webservices.WebserviceException: Error in executing SRF. ITPAM not able to login to Catalog.

Excerpt from c20.log 
================

2020-07-08 12:53:48,060 INFO  [com.optinuity.c2o.service.serviceoperation.soapserviceoperation.SoapClientCallServiceOperationRunner] [49-f320b50ef91f] Service SoapClientCallServiceOperation call to URL[http://[CATALOG-SERVER]:7080/usm/services/AdministratorService]; Method[logIn] failed. Error: java.security.PrivilegedActionException: com.sun.xml.messaging.saaj.SOAPExceptionImpl: Bad response: (404Not Found

2020-07-08 12:53:48,060 INFO  [com.optinuity.c2o.service.serviceoperation.soapserviceoperation.SoapClientCallServiceOperationRunner] [49-f320b50ef91f] Service SoapClientCallServiceOperation: SOAP invocation failed: java.security.PrivilegedActionException: com.sun.xml.messaging.saaj.SOAPExceptionImpl: Bad response: (404Not Found

Resolution

# Check if there are any Proxy setting updated under  <IT_PAM_Install folder>ca\pam\server\c2.\config\oasisconfig.properties
# Remove any new Proxy settings. 
#Log in to CA Service Catalog-> Click Administration-> Configuration->CA Process Automation->Test..