Tickets is not creating for few alarms (major&critical).
From sdgtw.log:-
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Error while calling the createIncident of 'nimClient'java.lang.Exception: {"Error":{"ErrorCode":154,"ErrorMessage":"Exception occurred during operation createIncident","DetailErrorMessage":"Error setting attr 'category' on object 'cr:706481' to value 'Network' NOT FOUND Network","HTTPResponseCode":"INTERNAL_SERVER_ERROR","HTTPResponseCodeValue":500}}
UIM 8.5
Sdgtw 2.22
Changed the alarm count as "empty" at rule in NAS for ca Servicedesk and now its creating the ticket in service desk