SDGTW probe not creating ticket in Service desk

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Article ID: 194722

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Updated On:

Products

NIMSOFT PROBES DX Infrastructure Management

Issue/Introduction

Tickets is not creating  for few alarms (major&critical).


From sdgtw.log:-

============

Error while calling the createIncident of 'nimClient'java.lang.Exception: {"Error":{"ErrorCode":154,"ErrorMessage":"Exception occurred during operation createIncident","DetailErrorMessage":"Error setting attr 'category' on object 'cr:706481' to value 'Network' NOT FOUND Network","HTTPResponseCode":"INTERNAL_SERVER_ERROR","HTTPResponseCodeValue":500}}

Environment

UIM 8.5

Sdgtw 2.22

Resolution

Changed the alarm count as "empty" at rule in NAS for ca Servicedesk and now its creating the ticket in service desk