Advanced Reporting/Jaspersoft performance has slowed down

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

• Over the past several weeks we have been experiencing very sluggish performance when running/generating reports.
• This is a general performance issue observed in multiple areas of Reporting

Environment

Release : All Supported Releases

Component : CA PPM SAAS JASPERSOFT

Resolution

• If none of the causes in the following KB appear to apply, check for any environmental issues, including high CPU on the Jaspersoft servers
  • KB: 194700 - Advanced Reporting: Known KBs related to slow performance
• SaaS customers: please contact Broadcom support for review for any additional steps that can help with slow performance

Additional Information

• KB: 194700 - Advanced Reporting: Known KBs related to slow performance