Spectrum OneClick 8443 not initializing

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Article ID: 194677

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Updated On:

Products

CA Spectrum CA eHealth

Issue/Introduction

After having configured OneClick's tomcat server to use Secure Socket Layer (SSL) tomcat's connector fails to
   initialize and therefore cannot be accessed via a browser.

 

The tomcat log catalina.out/stdout.log shows the following exception stack when the connector is being initialized.

07-Jul-2020 21:28:36.404 INFO [main] org.apache.coyote.AbstractProtocol.init Initializing ProtocolHandler ["https-jsse-nio-8443"]
07-Jul-2020 21:28:36.608 SEVERE [main] org.apache.catalina.util.LifecycleBase.handleSubClassException Failed to initialize component [Connector[HTTP/1.1-8443]]
 org.apache.catalina.LifecycleException: Protocol handler initialization failed
  at org.apache.catalina.connector.Connector.initInternal(Connector.java:983)
  at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:136)
  at org.apache.catalina.core.StandardService.initInternal(StandardService.java:533)
  at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:136)
  at org.apache.catalina.core.StandardServer.initInternal(StandardServer.java:1059)
  at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:136)
  at org.apache.catalina.startup.Catalina.load(Catalina.java:584)
  at org.apache.catalina.startup.Catalina.load(Catalina.java:607)
  at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
  at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
  at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
  at java.lang.reflect.Method.invoke(Method.java:498)
  at org.apache.catalina.startup.Bootstrap.load(Bootstrap.java:304)
  at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:474)
 Caused by: java.lang.IllegalArgumentException: /spectrum/tomcat/custom/keystore/cacerts (No such file or directory)
  at org.apache.tomcat.util.net.AbstractJsseEndpoint.createSSLContext(AbstractJsseEndpoint.java:99)
  at org.apache.tomcat.util.net.AbstractJsseEndpoint.initialiseSsl(AbstractJsseEndpoint.java:71)
  at org.apache.tomcat.util.net.NioEndpoint.bind(NioEndpoint.java:218)
  at org.apache.tomcat.util.net.AbstractEndpoint.bindWithCleanup(AbstractEndpoint.java:1124)
  at org.apache.tomcat.util.net.AbstractEndpoint.init(AbstractEndpoint.java:1137)
  at org.apache.coyote.AbstractProtocol.init(AbstractProtocol.java:574)
  at org.apache.coyote.http11.AbstractHttp11Protocol.init(AbstractHttp11Protocol.java:74)
  at org.apache.catalina.connector.Connector.initInternal(Connector.java:980)
  ... 13 more
 Caused by: java.io.FileNotFoundException: /spectrum/tomcat/custom/keystore/cacerts (No such file or directory)
  at java.io.FileInputStream.open0(Native Method)
  at java.io.FileInputStream.open(FileInputStream.java:195)
  at java.io.FileInputStream.<init>(FileInputStream.java:138)
  at java.io.FileInputStream.<init>(FileInputStream.java:93)
  at sun.net.www.protocol.file.FileURLConnection.connect(FileURLConnection.java:90)
  at sun.net.www.protocol.file.FileURLConnection.getInputStream(FileURLConnection.java:188)
  at org.apache.catalina.startup.CatalinaBaseConfigurationSource.getResource(CatalinaBaseConfigurationSource.java:107)
  at org.apache.tomcat.util.net.SSLUtilBase.getStore(SSLUtilBase.java:198)
  at org.apache.tomcat.util.net.SSLHostConfigCertificate.getCertificateKeystore(SSLHostConfigCertificate.java:206)
  at org.apache.tomcat.util.net.SSLUtilBase.getKeyManagers(SSLUtilBase.java:283)
  at org.apache.tomcat.util.net.SSLUtilBase.createSSLContext(SSLUtilBase.java:247)
  at org.apache.tomcat.util.net.AbstractJsseEndpoint.createSSLContext(AbstractJsseEndpoint.java:97)
  ... 20 more

Cause

 

The path to the JKS keystoreFile was incorrectly specified in the server.xml file thus causing

Caused by: java.io.FileNotFoundException: /spectrum/tomcat/custom/keystore/cacerts (No such file or directory)

Environment

Release : 10.x

Component : SPCOCK : Spectrum OneClick

Resolution

 

Corrected the keystoreFile path in the server.xml so that it pointed to the correct directory containing the cacerts file and
  then restarted tomcat (In this specific case  /spectrum/custom/keystore/cacerts ) 


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