Uploading to support fails with Access denied

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Article ID: 194672

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Updated On:

Products

Support Portal

Issue/Introduction

Uploading data to the case fails with ERROR: Access denied

Cause

Using drag and drop in the improper location.

Resolution

We can use drag-and-drop to upload files...but you must first click on the files_from_customer link that will take you to a new page, where you can then drag and drop the files.