Getting unknown host on APM agent for AWS tomcat servers

Article Id: 194670
Status: Published
Updated On: 08-07-2020 13:44
Products:
CA Application Performance Management Agent (APM / Wily / Introscope) , CA Application Performance Management (APM / Wily / Introscope) , INTROSCOPE , DX Application Performance Management
Issue/Introduction:

We are getting "Unknow Host" on APM agent which is installed on Tomcat Server (AWS EC2 instance running on Amazon Linux OS)

We also see that it is reporting Host:IP Address Unknown IP Address

Environment:

Release : 10.7.0

Component : APM Agents

Resolution:

Use the following property to set the hostname of the machine.

In IntroscopeAgent.profile set hostname.

introscope.agent.hostName=<Hostname>

Found the following information about "Unknown IP Address"

It seems like guest OS is not compatible with APM agent.

Please review the compatibility guide.

compatibility guide

tab: APM Components

shows the following information.
Supported on VMWare ESXi 5.x,6.x[vSphere + vMotion] Hyper-v,AWS(only Supported guest OS)

tab: APM Agents

In this list we do not see that "Amazon Linux OS" as one of the certified OS.