Getting unknown host on APM agent for AWS tomcat servers

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Article ID: 194670

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Updated On:

Products

CA Application Performance Management Agent (APM / Wily / Introscope) CA Application Performance Management (APM / Wily / Introscope) INTROSCOPE DX Application Performance Management

Issue/Introduction

We are getting "Unknow Host" on APM agent which is installed on Tomcat Server (AWS EC2 instance running on Amazon Linux OS)

We also see that it is reporting Host:IP Address Unknown IP Address

Environment

Release : 10.7.0

Component : APM Agents

Resolution

Use the following property to set the hostname of the machine.

In IntroscopeAgent.profile set hostname.

introscope.agent.hostName=<Hostname>

Found the following information about "Unknown IP Address"

It seems like guest OS is not compatible with APM agent.

Please review the compatibility guide.

compatibility guide

tab: APM Components

shows the following information.
Supported on VMWare ESXi 5.x,6.x[vSphere + vMotion] Hyper-v,AWS(only Supported guest OS)

tab: APM Agents

In this list we do not see that "Amazon Linux OS" as one of the certified OS.