Unable to open the SEPM. Receives the error "A Java exception has occurred"

book

Article ID: 194657

calendar_today

Updated On:

Products

Endpoint Protection

Issue/Introduction

When attempting to open the SEPM Console GUI, the following error is displayed: "A Java exception has occurred"
If the console is opened using "Run as Administrator" it will open normally. 

Cause

Permissions hardening was completed on the server such as setting permission inheritance like object inheritance, container inheritance,  or setting access list.
In such case user with proper permission or Administrator would only have right to launch the application. 

Environment

SEPM server with permission hardening policies in place. 

Resolution

Set permission levels in the SEPM install directory and all sub-folders back to default. Likely the user account being used lacks launch permissions to the SEPM application.