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Knowledge Document - Not possible to delete image from library
Article ID: 194647
Updated On:
Products
CA Service Desk Manager
SUPPORT AUTOMATION- SERVER
CA Service Desk Manager - Unified Self Service
KNOWLEDGE TOOLS
CA Service Desk Manager - Mobile Application
CA Service Desk Manager - Xtraction
Issue/Introduction
Delete option is not available when a file was uploaded to image repository.
Steps to reproduce the issue:
1) Login with Level 2 Analyst role
2) Click on Knowledge Tab
3) Create a new Knowledge Document
4) Under Resolution section click on Edit Resolution
5) In html editor click on Insert-->Image From Library-->From Library
6) Add an image file by click on Add Files from left side of repository-->chose file and click on upload
7) Image file uploaded
8) Right click on image file
Steps to reproduce the issue:
1) Login with Level 2 Analyst role
2) Click on Knowledge Tab
3) Create a new Knowledge Document
4) Under Resolution section click on Edit Resolution
5) In html editor click on Insert-->Image From Library-->From Library
6) Add an image file by click on Add Files from left side of repository-->chose file and click on upload
7) Image file uploaded
8) Right click on image file
Delete option is not available
Cause
Working as designed.
Environment
Release : 17.2
Component : SDM KNOWLEDGE MANAGEMENT
Resolution
The role to be able to delete a file has to be admin.
We have this condition "<PDM_IF "$args.KEEP.ADMIN" == "1">" ( i.e. list_attmnt.htmpl)
So, as per the current design only roles that are admins are allowed to delete attachments (same for images).
You can try to customize (out of the scope of support ) but not recommended due security reasons and it could be that elsewhere in the code the admin privilege is verified again.
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