Unable to redirect EEM location to new location
search cancel

Unable to redirect EEM location to new location


Article ID: 194645


Updated On:


CA Application Performance Management Agent (APM / Wily / Introscope) CA Application Performance Management (APM / Wily / Introscope) INTROSCOPE DX Application Performance Management


Attempting to redirect the EEM location on server ServerA.  We are switching from current location [ServerA.internal.com] to NEW location[ServerB.com].  After configuration is changed, MOM & WebView recycled, the attempt to logon to either WebView or Thick Client provides authentication hang without access.


Application Performance Management 10.7


In this situation, after using KD


It was found that there was no other exceptions in the log other than the connection time out.  After having the customer investigate their network, it was found that there was a firewall issue between the MOM server and the new EEM server.  Once that was resolved, customer was able to logon to APM.