Threshold events not working

Products

• CA Infrastructure Management
• CA Performance Management - Usage and Administration
• DX NetOps

Issue/Introduction

Some threshold events are not working and the following error is seen in the EMService.log

ERROR | pool-1-thread-32         | 2020-06-18 17:06:04,132 | com.ca.im.portal.em.inv.NPCInventoryPoller                       
      | Exception during poll.
javax.xml.ws.WebServiceException: Could not send Message.
 at org.apache.cxf.jaxws.JaxWsClientProxy.invoke(JaxWsClientProxy.java:145)
 at com.sun.proxy.$Proxy105.beginInventory(Unknown Source)
 at com.ca.im.portal.em.inv.NPCInventoryPoller.poll(NPCInventoryPoller.java:97)
 at com.ca.im.portal.em.util.PollCycleTask.run(PollCycleTask.java:60)
 at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
 at java.util.concurrent.FutureTask.run(FutureTask.java:266)
 at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
 at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
 at java.lang.Thread.run(Thread.java:748)
Caused by: org.apache.cxf.transport.http.HTTPException: HTTP response '404: Not Found' when communicating with https://capc.xxxxxxx.com:8382/dm/inventory2
 at org.apache.cxf.transport.http.HTTPConduit$WrappedOutputStream.handleResponseInternal(HTTPConduit.java:1603)
 at org.apache.cxf.transport.http.HTTPConduit$WrappedOutputStream.handleResponse(HTTPConduit.java:1516)
 at org.apache.cxf.transport.http.HTTPConduit$WrappedOutputStream.close(HTTPConduit.java:1424)
 at org.apache.cxf.transport.AbstractConduit.close(AbstractConduit.java:56)
 at org.apache.cxf.transport.http.HTTPConduit.close(HTTPConduit.java:650)
 at org.apache.cxf.interceptor.MessageSenderInterceptor$MessageSenderEndingInterceptor.handleMessage(MessageSenderInterceptor.java:62)
 at org.apache.cxf.phase.PhaseInterceptorChain.doIntercept(PhaseInterceptorChain.java:263)
 at org.apache.cxf.endpoint.ClientImpl.doInvoke(ClientImpl.java:531)
 at org.apache.cxf.endpoint.ClientImpl.invoke(ClientImpl.java:461)
 at org.apache.cxf.endpoint.ClientImpl.invoke(ClientImpl.java:364)
 at org.apache.cxf.endpoint.ClientImpl.invoke(ClientImpl.java:317)
 at org.apache.cxf.frontend.ClientProxy.invokeSync(ClientProxy.java:88)
 at org.apache.cxf.jaxws.JaxWsClientProxy.invoke(JaxWsClientProxy.java:134)
 ... 8 more
ERROR | pool-1-thread-32         | 2020-06-18 17:06:04,132 | com.ca.im.portal.em.util.PollCycleTask                           
      | Unable to successfully retrieve inventory from CAPC

Environment

Dx NetOps Performance Manager any version

Cause

Web Service Scheme and Web Service Port are wrong

Resolution

The following steps should be followed to change Web Service Scheme and Web Service Port

• cd /opt/CA/PerformanceCenter
• ./SSOConfig
  - Choose 1. CA Performance Center
  - Choose 3. Performance Center
  - The following items need to change: Web Service Scheme: https / Web Service Port: 8382
• Choose 2. Local Override ... "Update" Web Service Scheme: https to http
  - b .... for back
  - Choose 1. Remote Value ... "Update" Web Service Scheme: https to http / "Update" Web Service Port: 8382 to 8481
  - b .... for back
  - So when you once again choose 3. Performance Manager it should show: Web Service Scheme: http / Web Service Port: 8481
• Re sync event manager in the NetOps Portal UI

The error should now go away and event manager will receive the full inventory from device manager