ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

Common DVD to integrate Jasper with Spectrum and Servicedesk Products


Article ID: 194625


Updated On:


CA Service Desk Manager CA Service Management - Service Desk Manager


Can we use Single DVD to integrate Jasper with both Spectrum and Servicedesk Products


Release:17.0 and higher
Component: Service Desk Manager.


There is NO common DVD Installer of Jasper, to integrate it with 2 different products like Service Desk and Spectrum.

You can't use Spectrum Jasper DVD and try to integrate Jasper with SDM and vice-versa. It fails.

Each product has it's own installer and Integration steps.