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Common DVD to integrate Jasper with Spectrum and Servicedesk Products

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Article ID: 194625

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Updated On:

Products

CA Service Desk Manager CA Service Management - Service Desk Manager

Issue/Introduction

Can we use Single DVD to integrate Jasper with both Spectrum and Servicedesk Products

Environment

Release:17.0 and higher
Component: Service Desk Manager.

Resolution

There is NO common DVD Installer of Jasper, to integrate it with 2 different products like Service Desk and Spectrum.

You can't use Spectrum Jasper DVD and try to integrate Jasper with SDM and vice-versa. It fails.

Each product has it's own installer and Integration steps.