Internal Error showing for Synapse Endpoint Cloud Correlation on SEDR or ATP appliance

Products

• Endpoint Detection and Response
• Endpoint Security Complete
• Advanced Threat Protection Platform
• Endpoint Detection and Response Cloud

Issue/Introduction

Error message in EDR console states:

Synapse Endpoint Cloud Correlation is malfunctioning [DomainId: aBcDefgHIjklMnOpqrsTUvwxYz] : Please contact support.

Cause

Due to API deprecation, the SEDR and ATP appliance's queries are considered invalid. This is not due to any configuration or authentication issues.

Resolution

This issue has been resolved. Please clear your browser cache and refresh the SEDR web interface.