SaaS DB Access Error: ORA-28002: the password will expire within 7 days

Products

• Clarity PPM SaaS

Issue/Introduction

Receive the following error when trying to connect to DB VPN for SaaS:

A database warning was encountered performing the requested operation: 

ORA-28002: the password will expire within 7 days

28002. 00000 - "The password will expire within %s days"

*Cause: The user's account is about to expire and the password needs to be changed

* Action: change the password or contact the DBA

Vendor code 28002

Screen shot:

 

Environment

Release : All Supported Releases

Component : CA PPM SAAS OPERATIONS ACCESS

Resolution

See KB: 35682 - VPN & DB Access Requests and Renewals