cicso_ucs manager profile "Verify Selection" fails - Error code - (12) login failed

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Article ID: 194568

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Updated On:

Products

NIMSOFT PROBES DX Infrastructure Management

Issue/Introduction

cisco_ucs profile "Verify Selection" fails with the error below:

"Verify Selection" fails with userid and domain\userid in the Username field.

[Connection tester - 0, cisco_ucs] Failed to connect to %cisco_resource%
[Connection tester - 0, cisco_ucs] (12) login failed, Failed to login/access UCS Manager %cisco_resource%: Could not login: 'Authentication failed'
 at com.nimsoft.probe.application.cisco_ucs.sdk.CiscoUcsCtdSession.login(CiscoUcsCtdSession.java:330)
 at com.nimsoft.probe.application.cisco_ucs.sdk.CiscoUcsCtdSession.testConnection(CiscoUcsCtdSession.java:358)
 at com.nimsoft.vm.BaseProbe$2.run(BaseProbe.java:260)
 at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
 at java.util.concurrent.FutureTask.run(FutureTask.java:266)
 at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
 at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
 at java.lang.Thread.run(Thread.java:748)
Caused by: (1) error, Could not login: 'Authentication failed'
 at com.nimsoft.probe.application.cisco_ucs.sdk.CiscoUcsApi.login(CiscoUcsApi.java:138)
 at com.nimsoft.probe.application.cisco_ucs.sdk.CiscoUcsCtdSession.login(CiscoUcsCtdSession.java:327)

Cause

This issue is sometimes seen when the user id in the cisco_ucs profile is not entered with the correct format

Environment

Release : 20.1

Component : UIM - CISCO_UCS

Resolution

Make sure the correct LDAP label syntax is configured in the cisco_ucs profile -> Username field.

Example: ucs-<LDAP Label>\<username>

See the following link where the above requirements is stated:

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/it-operations-management/ca-unified-infrastructure-management-probes/GA/alphabetical-probe-articles/cisco-ucs-cisco-ucs-server-monitoring/cisco-ucs-ac-configuration.html