Agent Java 10.7 Not Collecting Metrics for Jetty Server

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Article ID: 194549

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Updated On:

Products

CA Application Performance Management Agent (APM / Wily / Introscope) CA Application Performance Management (APM / Wily / Introscope) INTROSCOPE DX Application Performance Management

Issue/Introduction

One of our java agent is not collecting any metrics from the Jetty Server.

Looking at the AutoProbe.log, we found this message:

********************************************************************************************************************************
Unable to instrument.  Invalid settings provided: 3 Can't proceed because the flag "ClientHttpRequestTracing" is never declared.
********************************************************************************************************************************
Looking at the IntroscopeAgent.log, we found this WARN message:

 [IntroscopeAgent.Agent] Dynamic Instrumentation is not available for the agent. Please make sure that PBD configuration is valid and that the Dynamic Instrumentation module is deployed as agent extension.

Environment

Release : 10.7.0

Component : APM Agents

Resolution

Stop the JVM.

make a backup of following directory.
/opt/jetty/CA/wily/core/config/hotdeploy/
Delete all items from directory.
/opt/jetty/CA/wily/core/config/hotdeploy/
Also, Delete all logs from directory.
/opt/jetty/CA/wily/logs/

Start the JVM.

It seems like this may be related to couple of items which was found.

Error PBD: release Version: 10.5.1.8

We cannot use APM 10.5 PBD with APM 10.7.

PostgreSQL PBD: 

Custom PBD is not supported by Broadcom Technical support.

Author of the Custom PBD needs to work on this to resolve the issue related to Custom PBD or reach out to our partner HCL Technologies (https://www.hcltech.com/enterprise-studio), HCL Technologies (formerly the Services group within CA Technologies) can be reached at [email protected]

You can also reach out to our user community
https://community.broadcom.com/enterprisesoftware/home