DX Platform - Unable to login to OI console, error code 2011034
Article ID: 194529
Updated On:
Products
Issue/Introduction
Unable to login to OI console
Cause
ERROR code 2011034 means Password expired
Default password expiration date is 180 days, you can verify this in postgres > table "aradminpwdpolicy" as below:
oc exec -it <doi-postgres-pod> bash
psql -U aopuser -d aoplatform
select * from aradminpwdpolicy ;
orgname | minpasswordlength | maxpasswordlength | minnumericchars | minalphachars | minspecialchars | strikecount | allowedsplchars | isglobal | validityperiod |
passwordhistcount | isallowall
------------------------+-------------------+-------------------+-----------------+---------------+-----------------+-------------+-----------------+----------+----------------+
-------------------+------------
--globalorganization-- | 6 | 25 | 1 | 4 | 1 | 5 | [email protected]#$%^&*()_+ | Y | 180 |
3 | N
MASTERADMIN | 6 | 25 | 1 | 4 | 1 | 5 | [email protected]#$%^&*()_+ | N | 0 |
3 | N
DEFAULTORG | 6 | 25 | 1 | 4 | 1 | 5 | [email protected]#$%^&*()_+ | N | 0 |
3 | N
Environment
DX Operational Intelligence 1.3.x, 20.2
DX Application Performance Management 11.x, 20.2
DX AXA 20.2
Resolution
1. Login to the OI admin console
http://adminui.<route host>/admin/
2. Use gaadmin credentials
username: gaadmin
password: <your password> (*this is the password given during installation*)
tenant name: defaultorg
- Click on People on the left side and navigate to <your tenant>-USERSTORE
- Click on <your-doi-user>. Click Edit profile and change the password.
3.Once the password is changed, try logging into the DOI console again with the new password
Additional Information
DX AIOPs - Troubleshooting, Common Issues and Best Practices
https://knowledge.broadcom.com/external/article/190815
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