DX Platform - Unable to login to OI console, error code 2011034

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Article ID: 194529

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Updated On:

Products

DX Operational Intelligence DX Application Performance Management CA App Experience Analytics

Issue/Introduction

Unable to login to OI console

Cause

ERROR code 2011034 means Password expired

Default password expiration date is 180 days, you can verify this in postgres > table "aradminpwdpolicy" as below:

oc exec -it <doi-postgres-pod> bash

psql -U aopuser -d aoplatform

select * from aradminpwdpolicy ;
        orgname         | minpasswordlength | maxpasswordlength | minnumericchars | minalphachars | minspecialchars | strikecount | allowedsplchars | isglobal | validityperiod |
 passwordhistcount | isallowall
------------------------+-------------------+-------------------+-----------------+---------------+-----------------+-------------+-----------------+----------+----------------+
-------------------+------------
 --globalorganization-- |                 6 |                25 |               1 |             4 |               1 |           5 | [email protected]#$%^&*()_+    | Y        |            180 |
                 3 | N
 MASTERADMIN            |                 6 |                25 |               1 |             4 |               1 |           5 | [email protected]#$%^&*()_+    | N        |              0 |
                 3 | N
 DEFAULTORG             |                 6 |                25 |               1 |             4 |               1 |           5 | [email protected]#$%^&*()_+    | N        |              0 |
                 3 | N

Environment

DX Operational Intelligence 1.3.x, 20.2
DX Application Performance Management 11.x, 20.2
DX AXA 20.2

Resolution

1. Login to the OI admin console 
http://adminui.<route host>/admin/

2. Use gaadmin credentials 
username: gaadmin
password: <your password>    (*this is the password given during installation*)
tenant name: defaultorg

- Click on People on the left side and navigate to <your tenant>-USERSTORE
- Click on <your-doi-user>. Click Edit profile and change the password.

3.Once the password is changed, try logging into the DOI console again with the new password

 

 

 

Additional Information

DX AIOPs - Troubleshooting, Common Issues and Best Practices
https://knowledge.broadcom.com/external/article/190815

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