DX OI - Unable to login to OI console, error code 2011034

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Article ID: 194529

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Updated On:

Products

DX Operational Intelligence

Issue/Introduction

Unable to login to OI console

Cause

ERROR code 2011034 means Password expired

Default password expiration date is 180 days, you can verify this in postgres table "aradminpwdpolicy"

oc exec -it <doi-postgres-pod> bash

psql -U aopuser -d aoplatform

select * from aradminpwdpolicy ;
        orgname         | minpasswordlength | maxpasswordlength | minnumericchars | minalphachars | minspecialchars | strikecount | allowedsplchars | isglobal | validityperiod |
 passwordhistcount | isallowall
------------------------+-------------------+-------------------+-----------------+---------------+-----------------+-------------+-----------------+----------+----------------+
-------------------+------------
 --globalorganization-- |                 6 |                25 |               1 |             4 |               1 |           5 | [email protected]#$%^&*()_+    | Y        |            180 |
                 3 | N
 MASTERADMIN            |                 6 |                25 |               1 |             4 |               1 |           5 | [email protected]#$%^&*()_+    | N        |              0 |
                 3 | N
 DEFAULTORG             |                 6 |                25 |               1 |             4 |               1 |           5 | [email protected]#$%^&*()_+    | N        |              0 |
                 3 | N

Environment

DIGITAL OPERATIONAL INTELLIGENCE - 1.3.2 

Resolution

1. Login to the OI admin console 
http://adminui.<route host>/admin/

2. Use gaadmin credentials 
username: gaadmin
password: <your password>    (*this is the password given during installation*)
tenant name: defaultorg

- Click on People on the left side and navigate to <your tenant>-USERSTORE
- Click on <your-doi-user>. Click Edit profile and change the password.

3.Once the password is changed, try logging into the DOI console again with the new password

 

 

 

Additional Information

DX OI - Troubleshooting, Common Issues and Best Practices
https://knowledge.broadcom.com/external/article/190815/dx-oi-troubleshooting-common-issues-and.html

 

 

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