Next Liveupdate Time shows a previous date than the Last Liveupdate Time.

Products

• Endpoint Protection

Issue/Introduction

The Live update Next status date is way in the past and the current status on Live update comes with the latest date. 

Environment

NA

Cause

Check Scm-server-0.log, if error “THREAD 1 WARNING: StartupServlet> startServer>> LiveUpdate Function is disabled at current server!” present in the log. It means Liveupdate is disabled in the Symantec Endpoint Protection Manager (SEPM).

The issue was not resolved even after following the KB article https://knowledge.broadcom.com/external/article?legacyId=TECH193870

Resolution

1) Go to the SEPM installation folder and from there go to tomcat\etc.

2) Under the above folder find for the file conf.properties and copy the file to a different location for backup.

3) Open conf.properties file and search for the entry "scm.server.liveupdate.disabled=1" and delete the entry and save the changes.

4) Restart SEPM services

5) Open SEPM console after the restart and make the LiveUpdate schedule as default.(4 hours)

6) Run LiveUpdate from the SEPM console manually and wait until it gets completed.

7) After LiveUpdate session completes check Liveupdate status' next run date and time. It’ll show the actual date and time for the next run.