Getting web agent crashes on our production web server.

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Article ID: 194500

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Updated On:

Products

CA Single Sign On Secure Proxy Server (SiteMinder) CA Single Sign On Agents (SiteMinder) CA Single Sign On Federation (SiteMinder) CA Single Sign On SOA Security Manager (SiteMinder) SITEMINDER

Issue/Introduction

We have getting daily bases frequent crashes on our web server related to Web Agent.

OS                            :  Red Hat Enterprise Linux Server release 6.10 (Santiago)

APACHE Version   :  Apache/2.2.15 (Unix)

WebAgent version : 12.52.0109.2614. 

Error :  /Session cache failed to initialize.   

            /Web-agent process is exiting...    

cat /chroot/httpd/etc/httpd/conf/WebAgent.conf

 

Environment

Release : 12.51

Component : SITEMINDER -WEB AGENT FOR APACHE

Resolution

From looking at the error log you sent, we see:

*** glibc detected *** /usr/sbin/httpd.worker: double free or corruption (fasttop): 0x0000558a069cf660 ***
======= Backtrace: =========
/lib64/libc.so.6(+0x306f075e5e)[0x7f92262b9e5e]
/lib64/libc.so.6(+0x306f078cad)[0x7f92262bccad]
/usr/lib64/libstdc++.so.6(_ZNSs6assignERKSs+0x85)[0x7f9220dae565]
/CA/webagent/bin/libmod_sm22.so(+0x169c6)[0x7f92230959c6]

This looks to be fixed in 12.52SP1 CR10:

01221183, 01287516, 01287451, 01269367, 01205650, 01363680, 01221685, 01221208, 01311263, 01214160, 01322626, 01201005, 01145719

DE394473, DE403715, DE403230, DE394402, DE418122, DE390371, DE390753, DE387492, DE378073

Web Agent crashes with load.

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/layer7-identity-and-access-management/single-sign-on/12-52-01/release-notes/cumulative-releases/Defects-Fixed-in-12_52SP1-CR10.html