unable to connect Infrastructure Manager to a hub.

Article Id: 194487

Status: Published

Updated On: 06-07-2020 14:31

Products:

DX Infrastructure Management , NIMSOFT PROBES , DX Infrastructure Management

Issue/Introduction:

we have a test server setup for upgrade testing. Once I open the IM on the test server it still points to the Prod domain,

Why won't it find the hub when I put in the IP of the test server?

Cause:

UIM was never installed. Server was just a robot. IM requires a hub to connect.

Environment:

Release : 9.2.0

Component : UIM - INFRASTRUCTURE MANAGER

Resolution:

found UIM was not installed. Customer will install 9.02 then upgrade to 9.2, then test the upgrade to 20.1 which will simulate the upgrade of their production system