Spectrum SBGW Alarm not created on device (No model with a Network Address of x.x.x.x could be found)

Products

• CA Spectrum
• CA eHealth

Issue/Introduction

Spectrum SBGW Alarm not created on device (No model with a Network Address of x.x.x.x could be found)

Below event is generated on SystemEDGE SBGW model in Spectrum

<!--1593119901000 33112327-->25-Jun-2020 5:18:21 EDT PM APP-SPECTRUM-SYSEDGE-BROADCOM Device APP-SPECTRUM-SYSEDGE-BROADCOM of type Host_systemEDGE - Error processing event 0x116002f - Details: No model with a Network Address of 10.1.1.25 could be found.  The text "Jun 25 04:36:03 10.156.255.1 EDT be [local8.info] HR_AB-6-LOG: TRACK_INET-2: INET-2 Link Problems"
could not be routed to the model. 0x3dc0000 System Host_systemEDGE 10

When searching for device 10.1.1.25 within Spectrum Server the model is present and the connection is established with the Spectrum Server.

 

Cause

Target Model(s) are discovered using Secure Domain Connector

Environment

Release : 10.3+

Component : Spectrum Core / SpectroSERVER

Resolution

On the SystemEDGE Model acting as the SBGW Set attribute SBGW_Ignore_Secure_Domain_Address to Yes