Spectrum SBGW Alarm not created on device (No model with a Network Address of x.x.x.x could be found)

Products

• CA Spectrum
• CA eHealth
• DX NetOps

Issue/Introduction

Spectrum SBGW Alarm not created on device (No model with a Network Address of x.x.x.x could be found)

Below event is generated on SystemEDGE SBGW model in Spectrum

<!--1593119901000 33112327-->25-Jun-2020 5:18:21 EDT PM APP-SPECTRUM-SYSEDGE-BROADCOM Device APP-SPECTRUM-SYSEDGE-BROADCOM of type Host_systemEDGE - Error processing event 0x116002f - Details: No model with a Network Address of 10.1.1.25 could be found.  The text "Jun 25 04:36:03 10.156.255.1 EDT be [local8.info] HR_AB-6-LOG: TRACK_INET-2: INET-2 Link Problems"
could not be routed to the model. 0x3dc0000 System Host_systemEDGE 10

When searching for device 10.1.1.25 within Spectrum Server the model is present and the connection is established with the Spectrum Server.

 

Environment

Release : 10.3+

Component : Spectrum Core / SpectroSERVER

Cause

Target Model(s) are discovered using Secure Domain Connector

Resolution

On the SystemEDGE Model acting as the SBGW Set attribute SBGW_Ignore_Secure_Domain_Address to Yes