Posted Transaction Portlet errors when trying to export to Excel

Products

• Clarity PPM On Premise

Issue/Introduction

When attempting to export to Excel from Posted Transaction Portlet getting errors of TEMP tablespace.  Our user in Poland is now receiving errors when trying to export the portlet results from this portlet to Excel, our US based users do not have this issue.

Environment

Release : 15.6.1

Component : CA PPM STUDIO

Resolution

Upon reviewing app-ca.log it was determined that the reason for temp space issue was due to end user attempting to export large number of records. End users are attempting to return a very large number of records for that portlet and this is not what portlets are designed for. User is attempting to export too many records and suggest to educate end users to run in smaller chucks. If they do require that many records to be exported they should probably think about making this a report so they can schedule and export will be sent to them via email.