User task do not appear in the My Request task search in the Identity Portal

Products

• CA Identity Manager
• CA Identity Portal
• CA Identity Suite

Issue/Introduction

From Identity Portal "My Requests", when a user tries to search for a user's requests its results as "No results", but searching in the Identity Manager we can see there are requests to the user

 

 

The search result:

Environment

Identity Portal 14.5

Cause

The reason to get a "No requests" message is because the user you are searching for has the Scope Status attribute different from Active

Resolution

Check the Scope Status of the user is Active or change the Scope Status of the user to Active.

 

- Open Identity Porta Admin UI

- From menu, select Modules > My Requests

- From Request Scope tab, if there is only "My Requests", create a new Request Scope

- Type a name to the new Request Scope

- Select the Profiles that will use this Request Scope

- From Scope tab, add a condition as follow, adding the user Ids 

- Click Save button