Check Point Virtual Memory Reporting Issues

Products

• CA Infrastructure Management
• CA Performance Management - Usage and Administration
• DX NetOps

Issue/Introduction

Check Point Virtual Memory Reporting Issues

The charts in CA PC are reporting very low MB used using Total – Average (only option providing data).

MIB Browser (in Spectrum) polling at the time shows 800+MB used.

Cause

The OID affected here is 1.3.6.1.4.1.2620.1.16.22.3.1.3

And even though this is a counter64, it is being used like a gauge by the vendor.

Environment

Release : 3.x

Component : CA Performance Center

Resolution

Use a cert extension to edit the values of this OID in vendor cert - CheckPoint Firewall Appliances Memory

From

<Attribute name="vsxStatusMemoryUsage" type="Long">

 

          <IsKey>false</IsKey>

 

          <NeedsDelta>true</NeedsDelta>

 

          <Source>1.3.6.1.4.1.2620.1.16.22.3.1.3</Source>

 

        </Attribute>

…………

To

<Attribute name="vsxStatusMemoryUsage" type="Long">

 

          <IsKey>false</IsKey>

 

          <NeedsDelta>false</NeedsDelta>

 

          <Source>1.3.6.1.4.1.2620.1.16.22.3.1.3</Source>

 

        </Attribute>

Additional Information

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/it-operations-management/performance-management/3-7/building/self-certification/create-or-extend-vendor-certifications.html

 

a defect has been opened to fix this issue in a future build