PAM : Unable to view session recording : PAM-UI-2106: Failed to run the precheck for session recording:

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Article ID: 194421

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Updated On:

Products

CA Privileged Access Manager (PAM) CA Privileged Access Manager - Cloakware Password Authority (PA) PAM SAFENET LUNA HSM CA Privileged Access Manager - Server Control (PAMSC)

Issue/Introduction

Unable to view session recording in the PAM UI.
It results error.
Error:PAM-UI-2106: Failed to run the precheck for session recording: PAM-CMN-0869: Unable to locate recording data. The file may have been removed, or the mount may be down.

Cause

PAM Database corruption.

Environment

Release : 3.3.2
This issue occurred on a cloned environment of another PAM server.

Resolution

Please perform the resolution steps in another Article 189378.
https://knowledge.broadcom.com/external/article?articleId=189378