UIM - processes probe showing qos data as 0 for IO Other Data Transfer Rate and IO disk read/write qos metrics

book

Article ID: 194412

calendar_today

Updated On:

Products

NIMSOFT PROBES DX Infrastructure Management

Issue/Introduction

Processes probe showing qos data for IO Other Data Transfer Rate and IO disk read/write metrics as 0 for Windows servers in UIM Performance data and USM displays

Can see the below in logs

Line 1367: Apr 24 09:20:20:387 processes: Sent QOS_PROCESS_IO_OTHER_DATA_TRANSFER_RATE 0 for data_engine.exe
Line 1375: Apr 24 09:20:20:388 processes: Sent QOS_PROCESS_IO_READ_DISK 0 for data_engine.exe
Line 1383: Apr 24 09:20:20:389 processes: Sent QOS_PROCESS_IO_WRITE_DISK 0 for data_engine.exe

 

Environment

Release : 8.51 /9.x/20.x

Component : UIM - PROCESSES 4.7

 Win2016 server

Resolution

Processes probe Version : 4.70-HF2 hotfix provided as resolution for this issue

Note:

Please contact Support for this hotfix