UIM - Discovery wizard fails to discover Linux servers using ssh

book

Article ID: 194404

calendar_today

Updated On:

Products

NIMSOFT PROBES DX Infrastructure Management

Issue/Introduction

Discovery wizard in USM fails to discover linux servers using SSH

No key symbol is seen next to the server in USM after the discovery wizard has completed and the following messages are seen in the discovery agent log:

Dec 20 14:07:44:035 [PerIpDiscovery-5, discovery_agent] Trying all other authentications for 10.xx.xx.xx with Shell.
Dec 20 14:07:44:150 [PerIpDiscovery-5, discovery_agent] Failed to open SSH connection: ip=10.xx.xx.xx, user=root using a password: com.jcraft.jsch.JSchException: Auth fail.
Dec 20 14:07:44:152 [PerIpDiscovery-5, discovery_agent] Shell discovery failed for 10.xx.xx.xx.

Environment

Release : 8.51

Component : Discovery_agent

SUSE 11 64 bit

Resolution

discovery_agent-8.51-HF3.zip is having fix for this issue

Steps to deploy this fix:
- Please take a backup of existing discovery_agent.zip in archive
- Drag and drop this build into the archive in IM.
- Deactivate discovery_agent probe
- Deploy the newly imported discovery_agent to the robot.
- Activate discovery_agent probe

Note:Please contact support for this hotfix