Generate a dump file for OWB crashing issues

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Article ID: 194391

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

How to create a dump file for troubleshooting Open Workbench (OWB) crashing issues

Resolution

  1. Download a utility to capture dump file:
  2. Run the following command from cmd with admin privileges before launching OWB (run prior to the crash)
    • procdump.exe -ma -w npWBench.exe testDump.dmp
  3. Provide the output ‘testDump.dmp’ file that should be generated to Broadcom support.