How to generate a dump file for OWB Crashing issues

Article Id: 194391

Status: Published

Updated On: 03-07-2020 10:13

Products:

Clarity PPM On Premise

Issue/Introduction:

How to create a dump file for troubleshooting Open Workbench (OWB) crashing issues

Environment:

Release : All Supported Releases

Component : CA PPM OPEN WORKBENCH (OWB)

Resolution:

1. Download a utility to capture dump file:

Go to: https://docs.microsoft.com/en-us/sysinternals/
On the left hand menu click on Process Utilities > ProcDump
Download the software (should be taken to page): https://docs.microsoft.com/en-us/sysinternals/downloads/procdump

2. Run the following command from cmd with admin privileges before launching OWB (run prior to the crash)

procdump.exe -ma -w npWBench.exe testDump.dmp

3. Provide the output ‘testDump.dmp’ file that should be generated to Broadcom support.

Additional Information:

See KB: 141061 for tips on how to optimize use of Self Service for Clarity PPM