How to create a dump file for troubleshooting Open Workbench (OWB) crashing issues
Release : All Supported Releases
Component : CA PPM OPEN WORKBENCH (OWB)
1. Download a utility to capture dump file:
2. Run the following command from cmd with admin privileges before launching OWB (run prior to the crash)
procdump.exe -ma -w npWBench.exe testDump.dmp
3. Provide the output ‘testDump.dmp’ file that should be generated to Broadcom support.
See KB: 141061 for tips on how to optimize use of Self Service for Clarity PPM