Generate a dump file for OWB crashing issues
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Article ID: 194391
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Clarity PPM On Premise
Clarity PPM SaaS
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Issue/Introduction
How to create a dump file for troubleshooting Open Workbench (OWB) crashing issues
Resolution
Download a utility to capture dump file:
Go to:
https://docs.microsoft.com/en-us/sysinternals/
On the left hand menu click on Process Utilities > ProcDump
Download the software (should be taken to page):
https://docs.microsoft.com/en-us/sysinternals/downloads/procdump
Run the following command from cmd with admin privileges before launching OWB (run prior to the crash)
procdump.exe -ma -w npWBench.exe testDump.dmp
Provide the output ‘testDump.dmp’ file that should be generated to Broadcom support.
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