Generate a dump file for OWB crashing issues

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

How to create a dump file for troubleshooting Open Workbench (OWB) crashing issues

Resolution

1. Download a utility to capture dump file:
   • Go to: https://docs.microsoft.com/en-us/sysinternals/
   • On the left hand menu click on Process Utilities > ProcDump
   • Download the software (should be taken to page): https://docs.microsoft.com/en-us/sysinternals/downloads/procdump
2. Run the following command from cmd with admin privileges before launching OWB (run prior to the crash)
   • procdump.exe -ma -w npWBench.exe testDump.dmp
3. Provide the output ‘testDump.dmp’ file that should be generated to Broadcom support.