How to generate a dump file for OWB Crashing issues

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Article ID: 194391

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Updated On:

Products

Clarity PPM On Premise

Issue/Introduction

How to create a dump file for troubleshooting Open Workbench (OWB) crashing issues

 

Environment

Release : All Supported Releases

Component : CA PPM OPEN WORKBENCH (OWB)

Resolution

1. Download a utility to capture dump file:

2. Run the following command from cmd with admin privileges before launching OWB (run prior to the crash)

procdump.exe -ma -w npWBench.exe testDump.dmp

3. Provide the output ‘testDump.dmp’ file that should be generated to Broadcom support.

Additional Information

See KB: 141061 for tips on how to optimize use of Self Service for Clarity PPM