CA Workload Control Center installation failure

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Article ID: 194369

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Updated On:

Products

CA Workload Automation AE

Issue/Introduction

CA Workload Control Center installation failed with an error. The log file WCC_InstallInfo.log has the following error - 
 
2020-06-25 07:28:33 : SDK Silent install:: STDOUT<>
STDERR <+ cd /opt/CA/WorkloadCC/waae-sdk
+ chmod 740 install_sdk.sh sdk_setup.sh Linux/sdk_self
+ ./install_sdk.sh -cd /opt/CA/SharedComponents -g uwccuser -id /opt/CA/WorkloadAutomationAE -o uwccuser
stdin: is not a tty
stdin: is not a tty
SMX000007Script or command "rpm -i "/opt/CA/WorkloadCC/waae-sdk/Linux/SDK/RPM/ca-waae-common-11.3.6-1643.i386.rpm"" failed with exit code 1.
Reason:The script or command encountered a problem.
Action:Find further details in the installation log file
/opt/CA/SharedComponents/installer/log/CAWorkloadAutomationAE-SDK.log.

>

WAAE_INSTALL_EXITCODE <7>
2020-06-25 07:28:33 : AddToLogAction:: setting $EXECUTE_STDOUT$ to <**protected**>
2020-06-25 07:28:33 : AddToLogAction:: setting $EXECUTE_STDERR$ to <**protected**>
2020-06-25 07:28:34 : SDK Silent install:: STDOUT<>
STDERR <+ LOG_WCC_PATH=/opt/CA/WorkloadCC/log/install
+ LOG_SDK_PATH=/opt/CA/WorkloadCC/log/install/waae-sdk
+ cp -f /tmp/CAInstaller.CAWorkloadAutomationAE-SDK.log /opt/CA/WorkloadCC/log/install/waae-sdk
cp: cannot stat ‘/tmp/CAInstaller.CAWorkloadAutomationAE-SDK.log’: No such file or directory

Cause

The error in CA WCC installation log file WCC_InstallInfo.log  pointing to the file "/opt/CA/SharedComponents/installer/log/CAWorkloadAutomationAE-SDK.log" for further details. The log has the cause -

07:28:25 Installation product "ca-waae-base", version "11.3.6.1643"
===================================================================

07:28:25 Job executed successfully
07:28:25 Installation product "ca-waae-common", version "11.3.6.1643"
=====================================================================

error: Failed dependencies:
/bin/ed is needed by ca-waae-common-11.3.6-1643.i386
Script or command "rpm -i "/opt/CA/WorkloadCC/waae-sdk/Linux/SDK/RPM/ca-waae-common-11.3.6-1643.i386.rpm"" failed with exit code 1.
Reason: The script or command encountered a problem.
Action: Find further details in the installation log file
/opt/CA/SharedComponents/installer/log/CAWorkloadAutomationAE-SDK.log.

07:28:25 
Terminating install. Reverting changes.

07:28:25 Job executed with error: 7
07:28:25 Deinstallation product "ca-waae-base", version "11.3.6.1643"
=====================================================================

07:28:30 Job executed successfully

07:28:30 Deinstallation product "ca-waae-jre-32", version "1.8.0.202"
=====================================================================

07:28:30 +++ Call component script "install/prejre32remove.sh"
07:28:30 +++ Script executed successfully
07:28:30 ++  Remove links
07:28:30 +++ Remove: /opt/CA/WorkloadAutomationAE/JRE_WA/bin/ControlPanel, component: jre
07:28:30 +++ Remove: /opt/CA/WorkloadAutomationAE/JRE_WA/lib/i386/client/libjsig.so, component: jre
07:28:30 +++ Remove: /opt/CA/WorkloadAutomationAE/JRE_WA/lib/i386/server/libjsig.so, component: jre
07:28:30 ++  Links removed successfully

The CA Workload Automation AE SDK failed due to missing one of the prerequisites "ed" package.

Environment

Release: 11.3.6+

Component: CA Workload Control Center, CA Workload Automation AE SDK

Resolution

Install the missing rpm "ed". 

Verify other operating system requirements listed in the documentation - 

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/intelligent-automation/workload-automation-ae-and-workload-control-center/11-3-6-SP8/release-notes/ca-wcc-release-notes/ca-wcc-operating-system-and-database-support.html#concept.dita_b4da3a8134e0f94067dbe88c8918aae9689b07ab_OperatingSystems 

Execute the CA WCC installation script.

Additional Information

CA Workload Automation AE system requirements - 

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/intelligent-automation/workload-automation-ae-and-workload-control-center/11-3-6-SP8/release-notes/ae-release-notes/ae-operating-system-and-database-support.html#concept.dita_de90838ac4420a3b72a9afad0c629d402faf5b28_ServerSupportedVersions