Missing Business Transactions in ETC while traces are present in WebVew

Article Id: 194361

Status: Published

Updated On: 02-07-2020 18:29

Products:

CA Application Performance Management Agent (APM / Wily / Introscope) , CA Application Performance Management (APM / Wily / Introscope) , INTROSCOPE , DX Application Performance Management

Issue/Introduction:

Missing Business Transactions in ETC while the traces are present in WebView. The business transaction tab in WebView showing zero business transactions.

Cause:

UI will not recognize Business Transaction if the frontend marker is not first in the transaction trace.

Environment:

Release : 10.7.0

Component : APM Agents

Resolution:

Kafka/Elasticsearch servers needed to be rebuilt,

Add to custom.pbd.

SetTracerOrdering: FrontendMarker -90000

This will force the trace order for Frontends to show up first. Then the Business Transactions are recognized.

Additional Information:

This may be resolved in a future APM SaaS release.