Missing Business Transactions in ETC while traces are present in WebVew

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Article ID: 194361

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Updated On:

Products

CA Application Performance Management Agent (APM / Wily / Introscope) CA Application Performance Management (APM / Wily / Introscope) INTROSCOPE DX Application Performance Management

Issue/Introduction

Missing Business Transactions in ETC while the traces are present in WebView.  The business transaction tab in WebView showing zero business transactions.

Cause

UI will not recognize Business Transaction if the frontend marker is not first in the transaction trace.

Environment

Release : 10.7.0

Component : APM Agents

Resolution

Kafka/Elasticsearch servers needed to be rebuilt,

Add to custom.pbd.

   SetTracerOrdering: FrontendMarker -90000

  This will force the trace order for Frontends to show up first. Then the Business Transactions are recognized.

Additional Information

This may be resolved in a future APM SaaS release.