Missing Business Transactions in ETC while traces are present in WebVew

Products

• CA Application Performance Management Agent (APM / Wily / Introscope)
• CA Application Performance Management (APM / Wily / Introscope)
• INTROSCOPE
• DX Application Performance Management

Issue/Introduction

Missing Business Transactions in ETC while the traces are present in WebView.  The business transaction tab in WebView showing zero business transactions.

Environment

Release : 10.7.0

Component : APM Agents

Cause

UI will not recognize Business Transaction if the frontend marker is not first in the transaction trace.

Resolution

Kafka/Elasticsearch servers needed to be rebuilt,

Add to custom.pbd.

   SetTracerOrdering: FrontendMarker -90000

  This will force the trace order for Frontends to show up first. Then the Business Transactions are recognized.

Additional Information

This may be resolved in a future APM SaaS release.