Exporting the Project List to Excel thrown a Proxy Error

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Article ID: 194348

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Updated On:

Products

Clarity PPM SaaS

Issue/Introduction

When attempting to export the Project List containing about 1,300 projects, a proxy error is thrown after some time. 

Occasionally, there is a Excel sheet that is created, but when opening it, it is empty with only the following message:

The system has determined that this export to Excel will take xx minutes to complete, which is greater than the allowed amount of time. The operation has been stopped by the system.

Environment

Release : 15.7

Component : CA PPM SAAS APPLICATION

Resolution

This is due to the Export to Excel time limit being exceeded. The out of the box E2E_TIMER limit is set to 600 seconds (10 minutes) out of the box. If the system determined that the full export may take longer than this amount of time, it will cancel the request. 

To allow the project list to export to Excel, the Attribute Value Protection setting for the Project list under the Project Object views can be lowered, as this will decrease the processing time for the export.