This article is the master KB for email notification issues to aid in troubleshooting in Clarity including:
Release : All Supported Releases
Component : CA PPM SAAS INSTALLATION AND UPGRADE
See the list below. Note: This is not an all inclusive list, so it's recommended to use our self service search feature as well if your issue is not found here.
| KB | Comments |
| Unable to send email via GEL | Related to environment configuration issue |
| Configuring Mail Server Section with Office365 SMTP Host | |
| Email notification not working for one or more GEL Processes in Clarity | Related to a gel configuration issue |
| Email notifications are not being sent | Troubleshooting whether emails are being sent via use of query |
|
Emails not delivered or delayed after the change in the SMTP server in SAAS |
|
| Gel Processes are not sending email notifications
|
Related to processes being stuck |
| Extract emails not being sent post upgrade | Due to one or more users with an invalid email address in Clarity in the group or resource distribution lists. |
| User is No Longer Receiving Email Notifications |