Email Notifications - list of known issues/articles

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Article ID: 194343

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Updated On:

Products

Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

This article is the master KB for email notification issues to aid in troubleshooting in Clarity including:

  • Emails not being sent/received
  • Configuring email settings

 

Environment

Release : All Supported Releases

Component : CA PPM SAAS INSTALLATION AND UPGRADE

Resolution

See the list below. Note: This is not an all inclusive list, so it's recommended to use our self service search feature as well if your issue is not found here.

KB Comments
Unable to send email via GEL Related to environment configuration issue
Configuring Mail Server Section with Office365 SMTP Host  
Email notification not working for one or more GEL Processes in Clarity Related to a gel configuration issue
Email notifications are not being sent Troubleshooting whether emails are being sent via use of query

Emails not delivered or delayed after the change in the SMTP server in SAAS

 
Gel Processes are not sending email notifications

 

Related to processes being stuck
Extract emails not being sent post upgrade Due to one or more users with an invalid email address in Clarity in the group or resource distribution lists. 
User is No Longer Receiving Email Notifications  

Additional Information

See Tips on searching for known Clarity Issues using Self Service