Null URI error after clicking Refresh in Advanced Reporting

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Article ID: 194334

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

Custom Report/Out of the box report throws the following error message in Advanced Reporting

The server has encountered an error. Please excuse the inconvenience. 

Error Message

Null URI.

Steps to Reproduce:

  1. Update the input control/option for the Project Details (Populate project)
  2. Click the Refresh icon

Results: Receive the following error message:

Environment

Release : All Supported Releases

Component : CA PPM JASPERSOFT

Resolution

User level:

  1. Clear browser cache
  2. Clear the 'Temp' folders on the workstation and remove the temporary files by removing all the temp files from %TEMP% directory.

If the above doesn't help (SaaS Customers, please contact Broadcom support for assistance)

  1. On the JasperSoft tomcat server:
  • Clear the 'Temp' & 'Work' folders and remove the temporary files by removing all the temp files from %TEMP% directory.

     2. If the problems persists, flush the cache at Load Balancer layer as well; especially if its not cleared on regular bases.

Additional Information

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