CABI Jaspersoft Server Configuration

Products

• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

When Service Management admins integrate Jaspersoft with Service Management following these steps
https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/business-management/ca-service-management/17-2/installing/installing-ca-service-management-17-2/installing-common-components-ca-eem-cabi-jasperreports-ca-process-automation/cabi-jasperreports-server-for-ca-service-management/install-and-integrate-cabi-jasperreports-server-r6-4-3-with-ca-service-management.html
on "CABI Jaspersoft Server Configuration" page, how can admins make sure the Server Name, Port, Protocol and other entries are right? What could be steps to tell which ones are right and which are not?

 

 

Environment

Release : 17.2, 17.3

Component : JASPERSOFT REPORTS FOR SERVICE MANAGEMENT

Resolution

Follow these steps try to figure out possible wrong entries

--from the same server where you try to integrate SM with Jaspersoft, Enter

Server Protocol//Server Name:Port/jasperserver-pro

here Server Protocol is the value you have for "Server Protocol" field(http or https) and others are the values from the corresponding entries

Do you see login page? If yes, that mean these 3 entries(Server Protocol, Server Name, Port) are right and you can move to next step; if not, you would need to check

with Jaspersoft admin what values you should enter

--try to log in as superuser/its-password for "organizations" organization ...if you can log in, then all values on these page are right and you can proceed to the next

one; if not, then again you would need to check with Jaspersoft admin