When Service Management admins integrate Jaspersoft with Service Management following these steps
https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/business-management/ca-service-management/17-2/installing/installing-ca-service-management-17-2/installing-common-components-ca-eem-cabi-jasperreports-ca-process-automation/cabi-jasperreports-server-for-ca-service-management/install-and-integrate-cabi-jasperreports-server-r6-4-3-with-ca-service-management.html
on "CABI Jaspersoft Server Configuration" page, how can admins make sure the Server Name, Port, Protocol and other entries are right? What could be steps to tell which ones are right and which are not?
Release : 17.2, 17.3
Component : JASPERSOFT REPORTS FOR SERVICE MANAGEMENT
Follow these steps try to figure out possible wrong entries
--from the same server where you try to integrate SM with Jaspersoft, Enter
Server Protocol//Server Name:Port/jasperserver-pro
here Server Protocol is the value you have for "Server Protocol" field(http or https) and others are the values from the corresponding entries
Do you see login page? If yes, that mean these 3 entries(Server Protocol, Server Name, Port) are right and you can move to next step; if not, you would need to check
with Jaspersoft admin what values you should enter
--try to log in as superuser/its-password for "organizations" organization ...if you can log in, then all values on these page are right and you can proceed to the next
one; if not, then again you would need to check with Jaspersoft admin