Windows having High CPU Usage. When Microsoft Support Investigated the memory dump discovered that cspmclient.exe process which has the highest zombie count in Windows machine

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Article ID: 194260

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Updated On:

Products

CA Privileged Access Manager (PAM) CA Privileged Access Manager - Cloakware Password Authority (PA) PAM SAFENET LUNA HSM CA Privileged Access Manager - Server Control (PAMSC)

Issue/Introduction

Windows machine  running with critical application had repeated major incidents due to high CPU usage.

As per analysis from Microsoft Support looking the Memory Dump, a possible issue can be because of  high number of zombie processes
Around 3000 zombie process with cspmclient.exe

Cause

McAfee Antivirus causing the issue

Environment

Release : 4.53

Component : PASSWORD AUTHORITY PA SERVER

Resolution

Looks like cspmclient was victimized by the antivirus or other application on the machine

Remove the A2A folders from Antivirus scans the issue does not happen anymore.

The fact that it doesn't happen anymore confirms that the AV product caused the problem.