AWA: Can't connect to any REST-endpoint, please check if at least one JCP is running and is reachable via network when attempting search

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Article ID: 194249

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Updated On:

Products

CA Automic Workload Automation - Automation Engine CA Automic One Automation CA Automic Operations Manager CA Automic Oracle

Issue/Introduction

When attempting certain actions such as deleting an object, selecting a logon object, or using the advanced search, the following error message is shown:

com.uc4.ecc.backends.exceptions.AutomationEngineAPIException: Can't connect to any REST-endpoint, please check if at least one JCP is running and is reachable via network.
 at com.uc4.ecc.backends.impl.dataservice.request.RequestService.sendAndWait(RequestService.java:74)
 at com.uc4.ecc.backends.dataservice.request.IRequestService$pbryglu.sendAndWait(Unknown Source)

Cause

The AWI and Automation Engine are not able to communicate on the defined port.

Environment

Release : 12.3

Component : AUTOMATION ENGINE

Resolution

Many of the new functions within the AWI utilize the Automic REST endpoints for functionality (the Java Communication Process). This port is defined within the ucsrv.ini as the port= section under [REST] with the default being port 8088.

For these functions to work, this means the server that the AWI resides on needs to be able to access that port on the AE server. Make sure the port is open and a JCP is active.