Unable to logon on TDM portal - Product activation error
Article ID: 194243
Updated On:
Products
Issue/Introduction
Unable to logon to TDM Portal, are getting a product activation error.
When going to the Telemetry Activation page and enter the PLA information, the activation fails, but don't know why.
This was previously working, and nothing has changed on our part, which is odd that the activation would start failing all of a sudden.
Environment
All supported TDM releases.
Component : CA Test Data Manager - TDM Web Portal
Resolution
It appears the issue was either corrupted cache, or something odd happening with the CA Test Data Manager Portal service.
Stopped the CA Test Data Manager Portal Service, and opened the c:\Program Files\CA\CA Test Data Manager Portal\conf\logback-tdm,.xml, and uncomment line 60, in order to place Portal in debug mode.
Then cleared out the %ProgramData%\CA\CA Test Data Manager\logs directory, to have a fresh set of logs to review.
After restarting the CA Test Data Manager Portal service, the issue wasn't seen. So refreshing the service, or the cache seems to have resolved the issue.
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