Manage Endpoint Groups submits the task that do nothing in CA IDM

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Article ID: 194210

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Updated On:

Products

CA Identity Manager CA Identity Governance CA Identity Portal CA Identity Suite

Issue/Introduction

There is a problem when trying add MS AD Groups using the task "Manage Endpoint Groups" where it's possible select the AD Endpoint, Select the container, but this does not show up the screen to give the name of group. The task is submitted and do nothing.

Cause

This is a known issue that has a internal ticket opened with 14.3 to be fixed.

Environment

Release : 14.2, 14.3

Component : CA IDENTITY SUITE (VIRTUAL APPLIANCE)

Resolution

Please, to workaround this issue do these following steps:

1) Make sure you have a xml export as backup of task "IMRCM Create Active Directory Group". You will need this backup to restore this task after next steps.

2) Go to "Roles and Tasks" -> "Delete Admin Task" -> Search by "IMRCM Create Active Directory Group" and delete it.

3) Test again Endpoints -> "Manage Endpoint Groups" -> "Create Endpoint Group" for MS AD. At this point should work.

4) Import backup the backup you did in step 1 of xml export for "IMRCM Create Active Directory Group" and test again that should keep working.

A internal ticket is being worked to have the definitive fix under version 14.3. Check the published fixes for 14.3 if this is fixed or open a Support Case